FAQs
Here you will find answers to a selection of common client queries and frequently asked questions. We hope you can find what you are looking for, but if not, rest assured we are here to help!Mon-Fri: 8.40-17.00
Sat: 9.00-12.00
Sun: Closed
Bank Holidays: Closed
We aim to respond to you in 24 (working) hours.
Alternatively if you wish to discuss your renewal, please contact 0345 017 9795 - option 1 - quoting your client number, and one of our friendly advisors will be happy to assist you.
Please contact 0345 017 9795 - option 1 - quoting your client reference and one of our friendly advisors will be happy to assist you.
Please contact 0345 017 9795 - option 1 - quoting your client reference and one of our friendly advisors will be happy to assist you.
To add or upgrade your breakdown cover, please call 0345 017 9795 - option 1 - and quote your client reference.
We have 3 tiers available; UK recovery, UK and Home, UK Home & EU. You can check what cover you have in place by viewing you policy documents. More info.
Adding excess protection is simple. To have it added to your policy, or to speak to one of our specialist advisors, please call 0345 017 9795 - option 1 - and quote your client reference.
For further info please visit our dedicated optional extras page: https://www.cityinsurance.co.uk/optional-extras-for-your-car-insurance.php
Taking advantage of our additional cover is simple. To have it added to your policy, or to speak to one of our friendly advisors, please call 0345 017 9795 - option 1 - and simply quote your client reference.
For an immediate quote please contact one of our friendly advisors:
0345 017 9795 - option 1
For an immediate quote please contact one of our friendly advisors: 0345 017 9795 - option 1
Car - 0345 017 9795 
Van - 0345 017 9792
Motorbike - 0345 017 9795
Home - 0333 0151509
Let Property - 0333 0151508
Business - 0333 0151507
Travel - 0333 0151516
We have been providing low cost quality insurance solutions since the 1980's. Our head office is based in the City of Winchester. As we insure thousands of clients we are able to use bulk-buying power with many insurer partners to keep premiums as low as possible.
At City Insurance we have a great range of insurance offerings from Car & Van insurance, home and travel cover as well as business insurance, liability and commercial insurance too.
;We recognise most people are very busy and that you may not always have the time to search around for the cheapest policy. At City Insurance we are confident we can save you both time and money. For this reason we can offer you the simplicity of, 'quote & buy online' in most cases backed up by a friendly knowledgeable team. We will take you your insurance requirements and instantly compare a panel of leading insurers and then provide our best premium and cover options to suit your needs. If you're happy, you may buy cover immediately or you can speak with our Client Service centre for further advice or assistance.
Some insurance circumstances can be involved or complex and need careful attention from staff that are competent and trained and not just script readers. We believe in a personal service supplied by knowledgeable helpful staff, we do not have foreign call centres and real people answer our telephones, not computers!
At CityInsurance.co.uk, we are committed to making insurance accessible, affordable, and straightforward for everyone. We pride ourselves on offering tailored insurance solutions whether you're looking for standard coverage or something more specific. From young drivers and first-time homeowners to small businesses and experienced professionals, we have a solution that suits your needs.
We believe that good service means more than just offering low premiums — it means taking the time to listen, understand your individual needs, and deliver clear, honest advice. Our experienced staff work hard to ensure that every policy is matched with the right customer and that every customer feels supported before, during, and after purchase. We regularly review our processes and training to maintain the high standard of care that has become our hallmark.