FAQs
quick answers.
real support.
real support.
Here you will find answers to a selection of common client queries and frequently asked questions. We hope you can find what you are looking for, but if not, rest assured we are here to help.
Our usual opening hours are as follows:
Mon-Fri: 8.40-17.00
Sat: 9.00-12.00
Sun: Closed
Bank Holidays: Closed
Please email your documents to info@cityinsurance.co.uk for a member of our team to review.
Renewing your policy is simple, please email info@cityinsurance.co.uk. In order to process your request we require your quoting your full name, postcode, reg number (if appropriate) and client number.
We aim to respond to you in 24 (working) hours.
Alternatively if you wish to discuss your renewal, please contact 0345 017 9795 - option 1 - quoting your client number, and one of our friendly advisors will be happy to assist you.
We understand that changes to your policy will sometimes be necessary and we are here to help.
Please contact 0345 017 9795 - option 1 - quoting your client reference and one of our friendly advisors will be happy to assist you.
Please contact our dedicated motor claims line on 0345 017 9795 - option 1 - for immediate assistance.
We understand that changes to your policy will sometimes be necessary and we are here to help.
Please contact 0345 017 9795 - option 1 - quoting your client reference and one of our friendly advisors will be happy to assist you.
If you are in need of emergency assistance please contact 01423 535786 and have your registration number handy.
To add or upgrade your breakdown cover, please call 0345 017 9795 - option 1 - and quote your client reference.
We have 3 tiers available; UK recovery, UK and Home, UK Home & EU. You can check what cover you have in place by viewing you policy documents.
Yes, we offer excess protection from just £26.95. You will then not be left out of pocket if you need to make a claim.
Adding excess protection is simple. To have it added to your policy, or to speak to one of our specialist advisors, please call 0345 017 9795 - option 1 - and quote your client reference.
We offer some excellent additional benefits which can easily be added to your policy.
For further info please visit our dedicated optional extras page: optional extras for your car insurance
Taking advantage of our additional cover is simple. To have it added to your policy, or to speak to one of our friendly advisors, please call 0345 017 9795 - option 1 - and simply quote your client reference.
We would be delighted to find you a deal on a second car or another policy - and have many discounts available to us.
For an immediate quote please contact one of our friendly advisors:
0345 017 9795 - option 1
Yes, as well as our competitive standard Home Insurance we also offer specialist Prestige Home Insurance for customers owning high value homes, or in possession of expensive contents.
For an immediate quote please contact one of our friendly advisors: 0345 017 9795 - option 1
Your insurance will continue as normal. Further to a green card, additional cover is not required to drive in EU member states using your vehicle.